Due to COVID-19 expect significant Postage Services delays.
Once you have received a tracking number from us your order is with the courier - be assured of this. The Postage Services tracking system is currently not showing picked up order tracking for many business days - expect this.
PLEASE DO NOT EMAIL US FOR DELIVERIES UNDER 7 BUSINESS DAYS OVERDUE - We cannot assist. These delays are due to Postage Services and are not Your Tea related or specific.
We thank you for your patience and understanding during this trying and difficult time.
Orders are shipped next business day, you will get an email when it is dispatched so you can track your order.
For metropolitan locations, indicative delivery times are listed below:
|SHIPPING DESTINATION||DELIVERY TIMES (REGULAR POST)|
|UNITED STATES||3 - 7 days|
|AUSTRALIA||2 - 6 days|
|CANADA||3 - 7 days|
|NEW ZEALAND||3 - 10 days|
|UNITED KINGDOM||2 - 5 days|
|EUROPE||4 - 10 days|
|HONG KONG||2 - 5 days|
|ASIA||4 - 10 days|
|AFRICA||7 - 14 days|
|SOUTH AMERICA||7 - 14 days|
|CENTRAL AMERICA||7 - 14 days|
|MIDDLE EAST||7 - 14 days|
Note: All days refer to business days (Monday - Friday). Shipping companies do not process parcels during weekends.
These above time frames are stipulated by the shipping companies that we use in each location. On the rare occasion, shipping duration may extend beyond these expected time frames. However, your tracking link will always keep you up to date with where your parcel is in transit.
All items purchased from Your Tea are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We pass all items onto the carrier that you chose upon checkout of our product - if they lose your parcel, you must contact them and seek compensation. The details of the shipping company responsible for your parcel will be stated on your tracking link.
All our delivery services are chosen for their ability to provide a quality service, if you are unhappy with the delivery of your product as per your shipment contract outlined above, please contact the postal company in charge of shipping your parcel first. Most European countries do not apply import duties, however when they do apply they are the responsibility of the customer.